konekFrequently Asked Questions

Opening an account on konek requires five steps. First, visit our registration page and enter your username, email address, mobile number, and a strong password. Second, confirm your email by clicking the link we send you. Third, log in and complete your profile with your full name and date of birth. Fourth, upload your identity documents — we accept national ID cards and passports — along with a proof of address such as a utility bill or bank statement. Fifth, our verification team reviews your documents; once approved, you can deposit funds and start placing markets on football tournaments like Liga 1 Indonesia and Piala AFF, or access our live-dealer tables. The approval window varies; we review submissions during standard business hours.

We require two documents to verify your identity. The first is a government-issued photo ID — a national identity card, passport, or driver's license. The second is proof of your residential address — a utility bill, bank statement, or official letter dated within the last three months. Both documents must be clear, legible scans or photos with all text visible. Upload them through your account dashboard under the verification section. Our team checks these documents against your registration details to confirm your identity before you can deposit or withdraw funds. If your documents are unclear or do not match your account information, we will request resubmission.

You can reach our support team by sending an email to the address listed in your account dashboard under "Contact Us" or "Support". Include your username, a description of your issue, and any relevant order or transaction ID. Our support team aims to respond to email submissions during standard business hours, typically within one working day. For urgent issues — such as account access problems or a stuck withdrawal — you can also reach out through your account dashboard chat feature if available, which may offer faster response times than email. Always keep a copy of your email for your records.

Yes. We accept deposits and withdrawals from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you initiate a bank transfer deposit, we provide you with a unique account number or reference code to include in your transfer. Your deposit is credited to your konek account once the bank confirms receipt and reconciliation is complete, typically within a few hours during banking hours. For withdrawals, you provide your bank account details during the request; our team processes the transfer to your account according to standard banking schedules. Processing times vary by bank and may be longer during holidays like Idul Fitri or Idul Adha.

konek does not charge fees on deposits or withdrawals. However, your bank or payment provider may apply their own charges depending on your account type and the method you use. For example, some online payment or e-wallet wallets may carry transaction costs on certain transfers, and bank transfers might include interbank fees. We always show you any applicable charges before you confirm a transaction. The amount we credit to your account reflects what your provider sends to us. If you have questions about a specific charge, contact your bank or e-wallet provider directly, or reach out to our support team and we can help clarify what happened.

Your konek account includes several control tools. You can update your password, email address, and phone number from your account settings at any time. We recommend changing your password regularly and using a strong, unique combination of letters, numbers, and symbols. You can also view your complete transaction history — all deposits, withdrawals, and market activity — with timestamps and settlement status. If you suspect unauthorised access, you can reset your session or lock your account temporarily from the security settings menu. For longer-term account restrictions, contact our support team via email and we can help you explore options suited to your needs.

Before you place any market, read the settlement rules for the game type you are choosing. For football betting, settlement occurs on the official final score or match outcome as declared by the league or tournament authority. For live-dealer tables like blackjack or roulette, settlement is immediate as the hand or spin concludes. For slots like Aviator or Sweet Bonanza, payouts are determined by the game's random number generator. For esports markets on Mobile Legends or Free Fire, settlement depends on the tournament's official result. Additionally, review the terms about minimum and maximum market amounts, which vary by game and market type. Our full terms and conditions explain payout procedures, dispute resolution, and account closure rules.

Our weekly cashback offer rewards you on losses during a set calendar week. To participate, you must place markets during that week; at the end of the week, we calculate your net loss across all games and award a percentage back to your account as a bonus credit. The exact percentage and terms appear in your account promotions section. Cashback is subject to turnover requirements — you must play the bonus amount a certain number of times before you can withdraw it as cash. The specific turnover multiplier and game eligibility are stated when the cashback is credited. Not all games contribute equally to turnover; slots and live-dealer games typically count at non-specific info, while some markets may count at a reduced rate.

Our services are available only in jurisdictions where online gaming and sports betting are legally permitted. You are responsible for verifying that your access to konek and your use of our platform comply with the laws and regulations of your country and region. We serve users across supported areas including Jakarta, Surabaya, Bandung, and Medan. We do not knowingly offer services in jurisdictions where such offerings are prohibited. If you are located in a restricted region or your jurisdiction changes, you must stop using konek and contact our support team. Continued use from a restricted jurisdiction may result in account suspension or closure and forfeiture of funds.

We protect your data using industry-standard encryption and secure server infrastructure. Your login credentials, banking details, and personal information are encrypted during transmission and at rest in our database. We do not share your data with third parties for marketing or advertising. Your information is used only to verify your identity, process deposits and withdrawals, settle markets, and provide customer support. Our data retention policy keeps your information for as long as your account is active and for a period afterward to comply with legal and financial reporting requirements. You can request a copy of your personal data or ask questions about how we store it by contacting our support team. For full details, review our privacy policy

If you notice unauthorised activity on your account — such as unknown withdrawals, changed contact details, or unfamiliar market history — immediately change your password to a new, strong combination and contact our support team by email. Do not share your password or security codes with anyone. Our support team can review your account activity, reverse unauthorised transactions if applicable, and help you secure your account. If you believe your email address or phone number has been compromised, notify us at once so we can prevent account takeover. In cases of suspected fraud or identity theft, we can work with you to freeze your account while we investigate. Always log out of shared computers and keep your login credentials confidential.