konekPrivacy Policy

This page describes what we collect when you use konek and how we keep that data protected. We at konek take your privacy seriously. When you open an account with us, deposit funds, place markets on football tournaments like Liga 1 Indonesia or Piala AFF, or use our live-dealer tables and slot games, we collect certain information to verify your identity, process your transactions, and comply with local law.

Our privacy commitments apply to users across supported regions — Jakarta, Surabaya, Bandung, Medan, and other jurisdictions where our services are legally available. We do not sell your data to third parties for marketing. We use your information only to operate konek, settle your accounts, and meet regulatory obligations.

What we collect on konek

We collect your name, email address, phone number, and date of birth when you register an account on konek. We also collect your residential address and national identity number to verify your identity before you can deposit or withdraw funds. This verification process is required by Indonesian financial regulations and applies to all users.

When you use konek to place markets on football matches, esports tournaments, or live-dealer games, we record your transaction history, bet slip details, and account balance. We collect your IP address and device information (operating system, browser type, device model) to detect fraud and ensure account security. If you contact our support team via email or live chat, we keep records of those conversations.

We also collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). We do not store your full payment card or bank account details on our servers; payment processors handle that data directly.

How we use your data

We use your personal information to create and manage your konek account, verify your identity, process deposits and withdrawals, and settle your market activity. We also use your data to detect and prevent fraud, money laundering, and account abuse. Our compliance team reviews account patterns to ensure konek operates within local law.

We may contact you by email or SMS to confirm large withdrawals, notify you of account changes, or inform you of service updates. We do not send marketing emails unless you opt in. We use your device and IP information to improve konek's performance and identify technical issues.

Our servers may sit outside your jurisdiction. We transfer your data to processors in Singapore, the Philippines, and other regions to run our platform, process payments, and store backups. We require all processors to meet the same data-protection standards we apply.

Cookies and tracking

We use cookies to keep you logged into konek, remember your preferences, and track your session activity. These cookies are essential for the platform to function. We also use analytics cookies to understand how users navigate konek — which sports markets are most popular, how long users spend on live-dealer tables, and which payment methods are preferred.

We do not use cookies to track you across other websites. Third-party analytics services (such as Google Analytics) may place cookies on your device; you can disable these in your browser settings. Disabling analytics cookies will not affect your ability to use konek.

Third-party processors

We share your data with payment processors to handle mobile banking, local payment, online payment, and bank transfers. We share your identity information with compliance and anti-money-laundering services to verify your account. We use email and SMS providers to send you account notifications. None of these processors are permitted to use your data for their own marketing.

We may disclose your information if required by law, court order, or regulatory authority. We will not voluntarily share your data with government agencies unless legally compelled.

Data retention and security

We retain your account data for as long as your konek account is active. After you close your account, we keep transaction records for seven years to comply with financial regulations. We delete personal information (name, address, phone) after two years unless you request earlier deletion or we are required by law to retain it longer.

We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed and salted; we do not store it in plain text. Our servers are protected by firewalls, intrusion detection, and regular security audits. We do not guarantee absolute security; no online system is immune to breach.

Our services are available only in jurisdictions where online gaming is legally permitted. Users are responsible for verifying that their access and use of konek comply with their own jurisdiction's law. We reserve the right to suspend or close accounts that violate local regulations or our terms.

Contact konek

If you have questions about this privacy policy, wish to exercise your data rights, or believe your information has been misused, contact our support team. We respond to privacy inquiries within 14 days. You can also file a complaint with your local data-protection authority if you believe we have violated your privacy rights.

This policy was last updated in 2024. We may revise it if our practices change or local law requires. We will notify you of material changes by email or by posting a notice on konek.