konek Platform Account Terms

We at konek set out the terms that apply when you open an account with us and use our platform for sportsbook markets, live-dealer tables, slot games, and esports coverage. Our terms define your rights, our obligations, and the rules that govern deposits, withdrawals, account suspension, and dispute resolution.

Our services are available only in jurisdictions where online gaming is legally permitted. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions access konek under the same account framework, subject to local verification and applicable law. We do not offer our services in jurisdictions where online wagering is prohibited by statute.

This page explains what you agree to when you create an account on konek. We encourage you to read these terms in full before you deposit funds or place any market activity on our platform.

Account opening and verification on konek

When you open an account on konek, you confirm that you are of legal age in your jurisdiction and that you are not a resident of a territory where online gaming is prohibited. We require identity verification before your first deposit: you must provide valid government-issued identification, proof of address, and any additional documentation we request during our Know Your Customer (KYC) process.

konek reserves the right to suspend or close your account if verification details are incomplete, inconsistent, or fail our anti-money-laundering checks. We do not hold funds in suspended accounts pending dispute resolution; your balance remains available for withdrawal once verification completes or your account closure is finalised.

Deposits, bonuses, and withdrawal terms on konek

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit funds appear in your konek account immediately once the payment gateway confirms the transaction. Any bonus offer you receive is subject to the specific terms posted at the time of claim; bonuses are not transferable, do not earn interest, and expire if unused within the stated window.

Withdrawals from konek are processed via the same payment method you used for deposit, or via an alternative method you register and verify. We settle withdrawal requests subject to your account remaining in good standing (no active dispute, no pending verification). Withdrawal times vary by payment provider and bank processing schedules; we do not guarantee a fixed settlement window.

Market rules and settlement on konek

Markets on konek cover football (Liga 1, Piala Indonesia, Piala AFF, Champions League), badminton, MotoGP, live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports (Mobile Legends, Free Fire, PUBG Mobile). Each market type has settlement rules: football matches settle after official result confirmation; live-dealer hands settle immediately after hand completion; slot games settle on spin outcome; esports markets settle after tournament administration confirms the result.

We reserve the right to void, cancel, or adjust any market if we discover an obvious error in odds, rules, or fixture data. If a market is voided, your stake is returned in full to your konek account balance. Disputes over market settlement are resolved by our trading team within five business days, with written explanation provided to your registered email.

Account suspension and closure

We may suspend your konek account immediately if we detect unauthorized access, breach of these terms, or suspected money-laundering activity. During suspension, you cannot deposit, withdraw, or place new markets; existing markets continue to settle normally. We notify you of suspension via email within 24 hours, with clear reason and any steps required to restore access.

If we close your account permanently, any remaining balance is held for 90 days pending your written request for refund. After 90 days, unclaimed balances are treated as abandoned funds under applicable jurisdiction rules.

Your rights and our responsibilities on konek

You own all funds in your konek account and retain the right to withdraw them at any time, subject to our terms and applicable law. We hold your funds in segregated, regulated accounts separate from our operating capital. We do not use your balance for our own trading or lending.

We undertake to keep your account data encrypted and protected under standard security practices. We do not share your personal information with third parties except as required by law or our payment processors. Your account is personal to you; you may not transfer it, sell it, or permit another person to use it.

Dispute resolution and complaints

If you believe a market settlement was incorrect, or you have a complaint about konek's service, contact our support team with full details within 14 days of the incident. We review all complaints and respond in writing within seven business days. If we reject your complaint, you have the right to escalate to an independent dispute arbiter nominated by your jurisdiction's gaming regulator, where applicable.

We at konek remain committed to fair play, transparent account mechanics, and respectful user support. These terms may be updated at any time; we notify you of material changes via email at least 30 days in advance. Continued use of konek after notification constitutes acceptance of the updated terms.